Excellence - by Gary Williams (Hardcover)
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<p/><br></br><p><b> Book Synopsis </b></p></br></br><p>Change your life in Hospitality forever.</p><p>In this book, I will show you the way to change your service life forever. I will guide you through the 5 GOLDEN PILLARS of service excellence and beyond, to deliver the best service in the world, in fact it is beyond the best service; it is phenomenal service!</p><p>I have witnessed countless front of house professionals literally change their lives and achieve staggering results by applying the 5 GOLDEN PILLARS of service excellence. Gratuities in service have skyrocketed from 50% to 1300% increases and beyond. Always remember "Gratuities are the consequence of amazing service and we deliver amazing service with or without gratuities".</p><p>The definition of madness is "doing the same thing over and over expecting a different result". Change what you're doing today and you will see the results you deserve!</p><p>Seize the day and let the magic in your career and life begin NOW.</p><p>Gary Williams has worked with companies to achieve 1st, 2nd and 3rd in the world, within sectors such as Hotels, Aviation, Luxury Superyachts and Ocean Liners, to name but a few!</p>
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