Excellence Wins - by Horst Schulze (Hardcover)
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<p/><br></br><p><b> About the Book </b></p></br></br>In Excellence Wins, cofounder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty-year career.<p/><br></br><p><b> Book Synopsis </b></p></br></br><p><strong>Jim Collins, author of <em>Good to Great, </em> co-author of <em>Built to Last: </em></strong> Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself.</p><p><strong>Dan Cathy, chairman and CEO, Chick-fil-A: </strong> Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, <em>Excellence Wins</em>, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people.</p><p><strong>***</strong></p><p><strong>Your blueprint for becoming the very best in a world of compromise.</strong></p><p>Horst Schulze knows how to win. In <em>Excellence Wins</em>, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific fifty-year career.</p><p>As the cofounder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.</p><p>Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports--you have everything you need to use them right now.</p><p>Unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing proof firsthand: <em>Excellence Wins</em>.</p><p/><br></br><p><b> Review Quotes </b></p></br></br><br>For an inspiring, practical approach to becoming a preeminent leader in business, nonprofits, government, and academia alike, Excellence Wins fills the bill. This engaging memoir depicts a philosophy of leadership that has become the signature trademark of iconic hotelier Horst Schulze, the premier service guru and top visionary thought leader in the hospitality world today. As an academic dean speaking to college students everywhere, I encourage you to read this book and adopt its teachings to spark your own passion for excellence, creating a pathway to tremendous success in your personal and professional lives. -June Henton, dean of the College of Human Sciences, Auburn University<br><br>Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism--and creating the right systems to achieve them--he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. With this profoundly useful book, Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself. -Jim Collins, author of Good to Great and coauthor of Built to Last<br><br>Horst Schulze is one of the most beloved, creative, and successful hoteliers in the world. His reputation for excellence in all he pursues has generated a global following among stakeholders in his various hotels and other businesses that is legendary and real. People today, regardless of whether they worked with him directly or have learned of his charismatic leadership from others, rightfully honor and revere him as one of the most important and esteemed original thinkers in human development our world has seen. -Richard J. Stephenson, founder and chairman of the board, Cancer Treatment Centers of America<br><br>Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must-read for leaders and anyone passionate about serving people. -Dan Cathy, chairman, president, and CEO of Chick-fil-A<br><br>In Excellence Wins, Horst Schulze's inspirational story and experienced wisdom gives you the road map to success at the highest levels. This book is a must-read for every manager, executive, and anyone who strives for excellence in their life. -Kay C. James, president of the Heritage Foundation<br><br>Industry luminaries regard Horst Schulze as the leading hotelier in the world, but his influence extends far beyond the hospitality business. There's a reason for that. He has been the thought leader on customer service for decades. We now have the Rosetta Stone of superior customer service--his new book. Excellence Wins can only be described as profoundly helpful to any leader who aspires for his or her organization to be the best. -Dr. Tim Irwin, New York Times bestselling author and leadership authority<br>
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