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Product info

<p/><br></br><p><b> About the Book </b></p></br></br><p>A concise, straightforward book on how to handle difficult people in your personal or professional life.</p><p/><br></br><p><b> About the Author </b></p></br></br><p>Ursula Markham has many year's experience in training and staff counselling. She is the author of Managing Conflict and other successful books.</p>

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