Powerful Phrases for Dealing with Difficult People - by Renee Evenson (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>Difficult personalities at work are unavoidable. But the problems that can result from them are not.<p/><br></br><p><b> Book Synopsis </b></p></br></br>The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and again.Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-use book include: - Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each - Nonverbal communication skills to back up your words - Sample dialogues that demonstrate how phrasing improves interactions - A five-step process for moving from conflict to resolution - "Why This Works" sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don't let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!<p/><br></br><p><b> From the Back Cover </b></p></br></br>It's not the work that's so hard--it's the people. The micromanaging control freak. The boss who takes credit for everything. The coworker who regularly strolls in late and takes leisurely breaks. </p> </p> There's no escaping problematic personalities. And there's no point fighting or letting tensions simmer. Instead, learn to build positive, productive relationships with everyone in your workplace--and put your career on an unstoppable upward trajectory. </p> </p> <i>Powerful Phrases for Dealing with Difficult People </i>is an all-in-one trouble-shooting guide for resolving any kind of conflict with your boss or coworkers. Organized for quick lookup, the book helps you identify situations that push your emotional buttons. It offers powerful tools for defusing potentially explosive situations, including: </p> </p> - 325 phrases that lead to constructive conflict-resolution conversations </p> - 20 challenging coworker behaviors, with specific phrases and actions for dealing with each </p> - 10 difficult boss personality types, with guidelines for working through problems with each </p> - Tips for recovering from blunders you may have caused yourself </p> - A five-step process for turning bad situations into positive ones </p> - Nonverbal communication skills to back up your words </p> - "I" phrases, phrases of apology, phrases of compromise, and other useful words for building relationships </p> - "Why This Works" and "Something to Think About" sections that clarify tactics </p> </p> Don't get bogged down by people who are incompetent, hog the spotlight, whine, backstab, avoid work, or create other problems. You can interact effectively with even the most challenging people by using these pithy, powerful solutions for quickly resolving workplace strife. </p> </p> <b>Renée Evenson</b> is a small-business consultant specializing in workplace communication and conflict-resolution strategies. Her previous books include <i>Powerful Phrases for Effective Customer Service</i> and <i>Customer Service Training 101</i>. She lives in Saint Simons Island, Georgia. </p><p/><br></br><p><b> Review Quotes </b></p></br></br><br>"Her [the author's] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula." <b>--<i>Retailing Insight</i></b> </p><br><br>"Isn't workplace harmony worth a try? Wouldn't you rather have truce than trouble? If the answer to those questions is affirmative, then grab this book." <i><b>--Houston Style Magazine</b></i> </p><br>
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