Handbook of Usability Testing - 2nd Edition by Jeffrey Rubin & Dana Chisnell (Paperback)
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<p/><br></br><p><b> Book Synopsis </b></p></br></br>Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.<p/><br></br><p><b> From the Back Cover </b></p></br></br><p><b>Is your product user-friendly? Take these steps to find out</b> <p>Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, <i>expects</i> -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect. <ul> <b><li>Learn to recognize factors that limit usability</li></b> <b><li>Decide whether testing should occur in a lab setting or at the site where the product is used</li></b> <b><li>Set up a test plan to assess goals for your product's usability</li></b> <b><li>Choose and train effective test moderators</li></b> <b><li>Decide on the best way to collect and review data</li></b> <b><li>Report the results and make recommendations</li></b> <b><li>Learn user-centered design principles and practices -- the context for usability testing</li></b> <b><li>Reap the benefits of templates, tables, models, case studies, and other tools of the trade</li></b> </ul><p/><br></br><p><b> About the Author </b></p></br></br><p><b>Jeffrey Rubin</b>, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide. <p><b>Dana Chisnell</b> is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982. <p><b>Companion Web site</b></br> Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
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