<p/><br></br><p><b> About the Book </b></p></br></br>From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Cheapest price in the interval: 18.99 on October 27, 2021
Most expensive price in the interval: 18.99 on November 8, 2021
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