Amaze Every Customer Every Time - by Shep Hyken (Hardcover)
Similar Products
Products of same category from the store
All
Product info
<p/><br></br><p><b> About the Book </b></p></br></br>What are you waiting for? Let the amazement begin! <BR>The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time. <BR>In "Amaze Every Customer Every Time," customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation with a serious competitive edge.<BR>"<p/><br></br><p><b> Book Synopsis </b></p></br></br>You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business in any market and any economy. <BR>Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by "Businessweek" and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. <BR>Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools like Ask the extra question and Focus on the customer, not the money are simple, clear, useful for almost anybody, and supported with compelling research and stories. <BR>Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time. <BR>"<p/><br></br><p><b> About the Author </b></p></br></br>Shep Hyken, customer service and experience expert, is the founder and Chief Amazement Officer at Shepard Presentations, where he helps companies build loyal relationships with their customers and employees. His clients range from companies with fewer than fifty employees to corporate giants, such as AT&T, American Express, General Motors, IBM, Kraft, Marriott, Toyota, Verizon, and many more. <BR>Shep is a "New York Times" and "Wall Street Journal" bestselling author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." His articles have appeared in hundreds of publications. <BR>A prolific, award-winning speaker known for his content-rich, entertaining, and high-energy presentations, Shep has been inducted into the National Speakers Association s Hall of Fame for lifetime achievement. <BR>Learn more about Shep at www.Hyken.com. <BR>Follow on Twitter: @Hyken<BR>Like on Facebook: ShepHykenSpeaker<BR>Connect on LinkedIn: www.linkedin.com/in/ShepHyken<BR>Join on Google+: www.gplus.to/ShepHyken<BR>Watch on YouTube: www.YouTube.com/ShepHyken <P>"
Price History
Price Archive shows prices from various stores, lets you see history and find the cheapest. There is no actual sale on the website. For all support, inquiry and suggestion messagescommunication@pricearchive.us