Critical Conversations for Dummies - (For Dummies) by Christina Tangora Schlachter (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>A step-by-step reference for the variety of difficult conversations life presents in the workforce. Schlachter provides strategies for high-stakes situations, understanding audience needs to get positive results, and more.<p/><br></br><p><b> Book Synopsis </b></p></br></br><b>The easy way to communicate best when it matters most</b> <p>Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts.</p> <p><i>Critical Conversations For Dummies</i> is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict.</p> <ul> <li>Improve communication skills in crucial conversations</li> <li>Avoid common pitfalls and emotional tendencies</li> <li>Discover the benefits of success in crucial conversations </li> </ul> <p>This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.</p><p/><br></br><p><b> From the Back Cover </b></p></br></br><p><b>Communicate best when it matters most</b></p> <p><i>Critical Conversations For Dummies</i> is a step-by-step reference for the variety of difficult conversations life presents in the workforce. It's packed with strategies for preparing for all kinds of high-stakes situations: being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; understanding audience needs to get positive results; altering confrontational language to cooperative language; building relationships in the face of conflict; and much more. <ul><li><i><b>Critical Conversations 101 -- get the scoop on the anatomy of a critical conversation, from preparing for the conversation and kicking off the discussion to closing out the communication with ease</b></i></li> <li><i><b>The principles of communication -- find out how to perfect your communication techniques with cooperative language, body language and listening skills, and your own communication style </b></i></li> <li><i><b>Get talking -- discover how to reduce your own level of stress before the conversation starts, make decisions in the face of conflict and negative reactions, and keep things on track</b></i></li> <li><i><b>In good times and bad -- learn how to communicate in positive and negative situations with impact, from hiring superstars and helping them hit the ground running, to firing poor performers and dealing with staff disputes</b></i></li></ul> <li><b> Open the book and find: </b> <ul><li><b>The what, when, who, why, and where of critical conversations</b></li> <li><b>Great tips on how to be a better communicator</b></li> <li><b>The importance of getting critical conversations right</b></li> <li><b>How to use the EDGE model to achieve exceptional results</b></li> <li><b>Why critical situations fail (and how to avoid them)</b></li> <li><b>Ways to set up for success before a word is spoken</b></li> <li><b>Nonverbal techniques that speak volumes</b></li></ul> <p><b>Go to Dummies.com<sup>(R)</sup> for videos, step-by-step examples, how-to articles, or to shop!</b><p/><br></br><p><b> About the Author </b></p></br></br><p><b>Christina Tangora Schlachter, PhD, </b> is a Certified Professional Coach. She has created and taught courses on communication skills, crucial conversations for new managers, communication for professionals, and dealing with difficult conversations. She is the coauthor of <i>Leading Business Change For Dummies </i>and is the Chief Leader of She Leads.</p>
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