Performance Conversations - by Christopher D Lee (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>"The Performance Conversations method is a performance improvement system. It has the singular goal of empowering individuals to reach their full potential at work. It is built upon a coaching model wherein a manager-the coach-provides the necessary guidance, support, direction, and encouragement so that the employee-the performer-is enabled to take ownership of their work and execute it flawlessly. It uses quality questions to involve the employee in thinking about their work and taking the right actions to increase performance. This approach stands in stark contrast to traditional performance appraisals that are negative experiences designed to rate performance, label employees, and document the past for a variety of confusing administrative purposes"--<p/><br></br><p><b> Book Synopsis </b></p></br></br>There are three universal truths about traditional performance management. They are widely used, universally despised, and are known to be ineffective. These reasons are cited in the recent spate of announcements from dozens of major corporations who have abandoned their appraisal systems. As a result, many organizations are grappling with what to do instead. They have adopted many interesting and innovative practices, but most are a random collection of activities that are not bound together by a sound theoretical framework. This new approach is built upon a sound theoretical foundation, uses proven management techniques, and offers a novel framework and tool for managers for regulating and enhancing the performance of their staff. Dozens of ready-to-use templates and accompanying tools help make good management practice more accessible, practical, and effective. Just as important, the new approach is both millennial- and remote worker-friendly as it incorporates features that speak to how they work.<p/><br></br><p><b> About the Author </b></p></br></br><b>Dr. Christopher Lee </b>is the chief human resources officer for William & Mary, the nation's second oldest university. Prior to this role, he was Associate Vice Chancellor for Human Resources for the Virginia Community College System, a network of 23 colleges, serving over 200,000 students in the commonwealth. He has over 25 years of experience as a chief human resources officer in higher education, having worked at both public and private institutions.
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