Orchestrating Experiences - by Chris Risdon (Paperback)
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<p/><br></br><p><b> Book Synopsis </b></p></br></br><p>Customer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.</p>
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