Power Etiquette - by Dana May Casperson (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>In an era when companies are competing on the basis of service, manners are much more than a social nicety--they are a crucial business skill. This no-nonsense "manners reference" refreshes readers on everyday etiquette and makes sure they're on their best behavior.<p/><br></br><p><b> Book Synopsis </b></p></br></br>Can table manners make or break a megamerger? Can a faxing faux-pas derail a promising business relationship? Can an improper introduction cost you a client? Can manners (or lack of them) really kill a career? Absolutely. In an era when companies are competing on the basis of service, manners are much more than a social nicety -- they're a crucial business skill. In fact, good manners are good business. This no-nonsense manners reference refreshes readers on everyday etiquette and makes sure they're on their best behavior. It provides quick guidance on such pertinent and timely topics as: * telephone, e-mail, and Internet etiquette * table manners *grooming and business dress * written communications * gift giving * resumes and interviews * making introductions * public speaking * networking, and more.<p/><br></br><p><b> About the Author </b></p></br></br><P> DANA MAY CASPERSON (Santa Rosa, CA) is president of Professional Resource Institute, an image and etiquette consulting firm with clients including Pacific Bell and Ritz-Carlton hotels. She frequently addresses associations, corporations, and museums on etiquette and protocol.
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