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<p/><br></br><p><b> Book Synopsis </b></p></br></br><p>Are you an ambitious Area Manager who wants to get to Operations Director (OD) level? Are you an existing OD who wants to out-perform your competitive set? Are you a recruiter or developer of ODs who wants to accelerate their impact or performance? If so, this book - the first of its kind on this role - is a must-read book for you! Why? <em>Firstly</em>, it is packed with 31 Case Studies from twenty-seven CEOs, MDs and ODs from some of the UK's leading multi-site hospitality companies (including Stonegate Group, McDonalds, Caffé Nero, Mitchells and Butlers, Punch Pubs & Co, Greene King, Everards, St Austell, Whitbread, Parkdean Resorts, TGI Friday's, Marston's, Creams Cafés, Tesco Cafés, Hawthorn Leisure etc.) which will give you valuable insights into what the best ODs do! <em>Secondly</em>, it highlights the top nine OD competencies, coupled with twenty-seven practices, which - if mastered - turbocharge OD impact. <em>Thirdly</em>, it provides aspiring ODs and their developers with an integrated 'Outstanding OD Model' and framework (explained in detail throughout the book) which can be used as a developmental route map. Written to take account of the changes wrought upon the hospitality sector by COVID-19, it is described by Simon Longbottom (CEO, Stonegate Group) as 'a brilliant handbook and guide for ODs wishing to accelerate their impact and progression during these challenging times'.</p><p/><br></br><p><b> About the Author </b></p></br></br>Professor Chris Edger PhD, MBA, MSc (econ), FCIPD, FHEA is a university leadership academic and the owner of the Multi-Unit Leader Company, a consultancy specialising in advanced multi-site leader coaching. Previously, in a commercial career spanning over twenty years, Chris held Executive Director positions leading Operations, Commercial, Sales and HR functions in UK- and internationally owned blue chip leisure organisations. A shortlisted author of thirteen books on branded and franchised multi-site leadership and coaching (with books available in 836 university libraries worldwide as at Ap

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