<p/><br></br><p><b> Book Synopsis </b></p></br></br><p><i><strong>Steady Work</strong></i><strong> Reveals How to Implement a Continuous Improvement Operating System in Quick-Service Restaurants</strong></p><p>Author and former Starbucks' Regional Manager Karen Gaudet offers practical and astute business guidance plus a heartfelt personal story about how "Playbook," a continuous improvement business system, revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives.</p><p>Leaders who read <i>Steady Work</i> will learn: </p><ul><li>How the system enabled a team to successfully scale up service when a Newtown, CT, Starbucks became a center for global media and the local community after a tragic shooting at an elementary school.</li><li>How Starbucks leaders implemented the flexible operating system by becoming immersed in the daily work of frontline partners -- baristas, cashiers, and support persons -- as they made espresso drinks, brewed coffee, steamed milk, heated sandwiches, restocked food, cleaned, replenished items, and interacted with customers.</li><li>How managers observed, timed, and mapped the steps required to do the frontline work and broke every task into timed components.</li><li>How point-of-sales data was combined with work components to create standardized routines or "plays" for every job so managers and partners could respond quickly and efficiently to surges in customer demand.</li><li>How task standardization and steady work cadences improved employee productivity and turnover, and customer satisfaction.</li><li>How the operating system supported Starbucks' initiative during the financial crisis to get back to its founding principles of people, community, and good coffee.</li><li>How the shift to robust standard work routines allowed managers at busy stores to take scheduled days off -- in a row without getting frantic calls from the store!</li><li>How to implement, sustain, and spread this proven framework for a comprehensive continuous improvement system -- at a single location and throughout the organization.</li></ul><p><strong>Steady System Handles Restaurant Demand Fluctuations</strong></p><p>Clear, concise, and actionable, <i> Steady Work</i> is a must-read for managers and executives in retail, restaurant, and service industries as well as continuous improvement professionals in any business. It explains in detail how a lean operating system solved a critical problem that every business faces, especially quick-service restaurants: How to steadily meet huge fluctuations in customer demand with the right levels of staff and product mix.</p>
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