Difficult Conversations - (20-Minute Manager) by Harvard Business Review (Paperback)
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<p/><br></br><p><b> Book Synopsis </b></p></br></br><p>You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. <b><i>Difficult Conversations</i></b> walks you through: <ul><li>Uncovering the root cause of friction<li>Maintaining a positive mind-set<li>Untangling the problem together<li>Agreeing on a way forward</ul></p><p>Don't have much time? Get up to speed fast on the most essential business skills with <b>HBR's 20-Minute Manager</b> series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.<p/><br></br><p><b> About the Author </b></p></br></br><p><b><i>Harvard Business Review</i></b> is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, <i>Harvard Business Review</i> provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.</p>
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