Delivering Happiness - by Tony Hsieh (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results--by actually creating a company culture that values happiness--and then delivers on it.<p/><br></br><p><b> Book Synopsis </b></p></br></br>Pay brand-new employees $2,000 to quit <br> Make customer service the responsibility of the entire company-not just a department <br> Focus on company culture as the #1 priority <br> Apply research from the science of happiness to running a business <br> Help employees grow-both personally and professionally <br> Seek to change the world <br> Oh, and make money too . . . <p/> Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in <i>Fortune</i> magazine's annual Best Companies to Work For list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. <p/> In <i>Delivering Happiness</i>, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, <i>Delivering Happiness</i> shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 <i>New York Times</i>and <i>Wall Street Journal</i> bestseller<p/><br></br><p><b> About the Author </b></p></br></br><b>Tony Hsieh</b> became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. <p/>Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
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