G.E.T. Customer Service Excellence - by Nick Walpert (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>G.E.T. Customer Service Excellence is A Must Have Customer Service Resource Handbook for anyone who interacts with customers such as employees, sales including Job Search candidates. <p/>G.E.T. Customer Service Excellence helps job seekers that are looking for a career in customer service. This book gives them a good grounding in what is involved in delivering truly excellent customer service. It also explains how being an amazing customer service representative benefits themselves, the customer and the company. The job seeker can be certain that they have the skills that are required for such a position and can effectively communicate that when applying for a career in customer service. Companies need simple and direct customer training skills which this book delivers. Used in training for hospitality and other service industries.<p/><br></br><p><b> Book Synopsis </b></p></br></br>G.E.T. Customer Service Excellence is a must-have book to add to any customer service training program. It's great for large or small companies since it is general enough for any industry but in-depth enough to be truly useful. This book can be the basis of a training program, an addition to a training program and a reference guide. <p/>Every manager/owner should have a copy of this book for themselves. Specifically targeted at managers/owners and includes many valuable insights. <p/>Managers/owners will come away with a new appreciation and understanding of their role in attaining company wide, world-class customer service standards, as well as ideas on how to effectively reward, or constructively criticize, their customer service personnel. <p/>Every executive and manager has a responsibility to positively influence their workplace culture. G.E.T. Customer Service Excellence gives you the tools and insights to do it with simplicity and style. <p/>G.E.T. Customer Service Excellence also comes with a wealth of information and motivational tools and programs, guides and reward certificate ideas to further enhance your customer service experience and employee skills.<p/><br></br><p><b> About the Author </b></p></br></br>Nick Walpert is a persuasive professional speaker and World Business Leader, with an extensive background in both small and big business. A forty year veteran of the corporate world, Nick Walpert reinvented corporate execution, continually setting the standards of excellence while expanding his interests in business - former executive with companies such as EU Multi-National Multirama, Sambo's Restaurants, Denny's Restaurants, McDonalds, Pyramid Beer & Alehouses, Sudwerks Beer, Winchell's Donuts, Jack-in-the-Box, Kentucky Fried Chicken, Mrs. Fields Cookies, Haagen Dazs Ice Cream, Ghirardelli Chocolate, Good Guys Electronics, CompUSA, Kaiser Healthcare, Daddy Dough Donuts, Juicy Burgers Restaurants, Aloha Ice Cream, Dunkin Donuts, Host Travel Services, DaVita Healthcare, Godfathers Pizza, Wendy's International, bebe Fashion and Kaiser Foundation Hospitals. <p/>Nick Walpert attributes much of his success to the training he received in his first-managerial-job as Manager at McDonalds. The McDonald's training programs and management creation systems is one of the foundational elements of his success today. Walpert's humanitarian efforts, his entrepreneurial acumen and his retail vision have been widely recognized in the business community worldwide. He is also the founder of Advanced Renovation Services, MedSpa Boutique and Surgery America. Nick opened his first retail restaurant business at the age of 18 back in 1978; Juicy Burgers Restaurants was born. Nick Walpert is one of corporate America's true living legends and one of the world's most highly rated speakers. He is available for booking either half day at $25,000 or full day at $50,000 anywhere worldwide. <p/>As a professional speaker and leadership trainer, Nick frequently addresses large and small businesses as well as college and high school students. In addition to being a prolific motivational speaker, Nick has also released several audio CD series and authored the book, G.E.T. Customer Service Excellence. <br>He brings his dynamic energy and real-life experience to his compelling seminars, reaching each participant with a message of attitude, achievement and action. <br>To book Nick Walpert for your next corporate or seminar event<br>call 702-981-7310 or <br>Email to: nick@juicyburgers.net
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