Las 7 Claves del Éxito de Disney - by Tom Connellan (Paperback)
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<p/><br></br><p><b> About the Book </b></p></br></br>"Primera ediciâon: Panorama Editorial, 1997"--Title page verso.<p/><br></br><p><b> Book Synopsis </b></p></br></br>The reasons why Disney is such a powerful example of how to improve a company and keep customers satisfied are disclosed in this fun and easy-to-read book by an expert on the subject of customer loyalty. Readers of this insightful business resource will learn seven key lessons and a myriad of practical advice that can be applied in any company and that will keep customers coming back again and again. <br><p/><br></br><p><b> About the Author </b></p></br></br><b>Tom Connellan</b> is a business keynote speaker, consultant, and bestselling author. He is also the president of The Connellan Group, Inc., a consulting firm specializing in customer loyalty. Power Magazine has labeled him as one of seven "tough talking and truth telling" keynote speakers. His books include <i>The 1% Solution for Work and Life</i> and <i>Turbulent Times Leadership for Sales Managers. </i>
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